Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Eastleigh | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

Pharmacy Weight Loss Eastleigh is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Eastleigh, a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Eastleigh and across the UK. We act as the Data Controller for all personal information you provide to us.

2. Data We Collect

To provide you with safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinical details relevant to your weight loss treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies
• Communications: Any correspondence you send to us by email, phone, or through our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

• To assess your suitability for weight loss treatments and issue prescriptions safely
• To process and fulfil your orders, with delivery typically within 1 working day once approved by our pharmacist
• To maintain your patient records in compliance with GPhC standards and legal obligations
• To communicate with you regarding your treatment, orders, or account
• To send relevant health information or service updates where you have given consent
• To improve our website and services through anonymised analytics

Our legal bases for processing include contractual necessity, legal obligation, legitimate interests, and your explicit consent for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes
• Analytics cookies: Help us understand visitor behaviour so we can improve our services
• Marketing cookies: Used to show relevant content, only placed with your consent

You can manage or withdraw your cookie consent at any time through your browser settings or our cookie preference tool on the website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Prescribers and clinical partners: To facilitate clinical consultations and issue prescriptions where required
• Delivery providers: To fulfil and dispatch your orders securely
• Payment processors: To handle transactions safely and securely
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so
• IT and software providers: Who support the operation of our pharmacy systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidelines, or longer where required by law. Payment records are retained for 6 years for accounting and legal purposes. When data is no longer needed, it is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your information, or ask us to provide your data in a portable format. Where processing is based on consent, you have the right to withdraw that consent at any time. Please note that some data must be retained to meet our legal and regulatory obligations as a registered pharmacy.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

Pharmacy Weight Loss Eastleigh, Eastleigh, UK